Privacy

Privacy Policy

Last updated: 15 June 2025

1. Introduction

Welcome to Windermere Yacht Services (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly in compliance with the General Data Protection Regulations (GDPR) and Data Protection Act 2018

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website windermereyachtservices.com, contact us, or use our services.

2. Information We Collect

We may collect and process the following types of information:

a. Information You Provide to Us

Contact details: such as your name, email address, phone number, and postal address.
Service information: details about the yacht services you request or book with us.
Communication data: messages, inquiries, or feedback you send via email or contact forms.
Payment information: when applicable, processed securely through trusted third-party providers.

b. Information We Collect Automatically

When you visit our website, we may automatically collect:

Usage data: IP address, browser type, device information, and pages visited.
Cookies and tracking data: small data files stored on your device to improve website functionality and analytics.

3. How We Use Your Information

We use your personal data for the following purposes:

To provide and manage our yacht services.
To respond to your inquiries and customer service requests.
To send booking confirmations, updates, and other relevant communications.
To improve our website, services, and customer experience.
To comply with legal obligations or resolve disputes.

We will only use your personal data when we have a lawful basis for doing so, such as your consent, a contractual need, or a legitimate business interest.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve functionality and user experience.
Analyse website traffic and usage trends.
Remember your preferences.

You can control cookie settings through your browser or device preferences.

5. Data Sharing and Disclosure

We do not sell or rent your personal information.
We may share limited data with:

Service providers who help us operate our business
Regulatory authorities or legal bodies, where required by law.

All third-party partners are required to maintain appropriate data protection standards.

6. Data Security

We take reasonable and appropriate technical and organisational measures to protect your information from loss, misuse, or unauthorised access. However, no system can be completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

When your information is no longer needed, it will be securely deleted or anonymised.

8. Your Data Protection Rights (UK GDPR)

You have the right to:

Access and obtain a copy of your personal data.
Request correction or deletion of inaccurate data.
Object to processing or request restriction of use.
Withdraw consent (where processing is based on consent).
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

To exercise your rights, please contact us using the details below.

9. Links to Other Websites

Our website may contain links to other sites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Windermere Yacht Services
Email: admin@windermereyachtservices.com
Phone: 015394 555 08

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Please review this page periodically to stay informed about how we protect your information.